I want to comment on how terrible your flight and buyer service was these days. Flight 4425 was suppose to depart at five pm from DC and acquire to Atlanta. We didn’t acquire off from DC right up until 6:twenty pm. We had been told it had been likely to be a ten minute delay but we under no circumstances boarded the airplane until eventually way afterwards. Then the pilot mentioned there was no hold off Regardless of being delayed forty five minutes then had us sit within the runway for over 35 minutes. I fully grasp you haven't any control above the turbulence we skilled but we arrived in ATL and so they didn’t have a terminal for us to unboard.
Two weeks back we obtained the awful information that our twelve year outdated grandson were strike by a truck and killed. We required to get from PA to CA as promptly as you can. It absolutely was Thankagiving week, the worst 7 days from the year to journey via Hotwire, we have been ready to get reservations the subsequent early morning on American, not the airline on which we generally vacation.
I needed to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to lots of difficulty to discover me A further flight also to reroute my luggage. Gary was nice and helpful and serene, and I really appreciated how difficult he worked to help me.
I've flown your airline two instances in the last 12 weeks and had one particular person that works for me to fly final week on a non end flight you fellas can’t even get yourself a non halt flight punctually.
I flew to Eire on 9/15/fifteen and returned on nine/25/15. This was my very first Worldwide flight and my very first time and energy to fly in many years. The staff had been good as well as the meals was very good. Comfort and ease on the way in which in excess of was Okay as I'd an aisle seat but was in the course of five seats on the return flight and the individual’s chair in front of me was the many way again (appeared a bit even more back again than some) and I used to be not able to view films as it had been far too shut and will barely put my tray right down to consume. When returning, I kept awaiting my bag and it just wasn’t there so went on the counter and inquire.
I understand we should be much more cautious when positioned our tickets online around the eleventh. I don’t know why, we built just a massive mistake with traveling day.
Member. I provided to purchase the seats since I employed the vast majority of my miles on this trip. I don’t fully grasp each time I fly American I've problem’s.
Every now and then you find somebody who genuinely do the job They can be paid out to do. I don't just uncovered a single , I discovered several at American Airways .When traveling 01/25/16 from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo carry on on the gate, I wasn't authorized from the aircraft to retrieve it because the door was shut plus the jetway removed.
I recently flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) Considering that the Embraer is a small airplane with minor leg home, my knees have been embedded from the seat back before me, and it had been creating irritation for me as well as passenger in that seat. I questioned the stewardess (“Ellen) if I could shift to the exit isle, wherever there was a lot more place. When I requested she explained: “We're going to finish counting heads before we begin participating in musical chairs.†When she finished counting people, I went in advance and moved to at least one of two OPEN seats in the exit isle–I didn’t check with her all over again because of her impolite response The 1st time. Ellen came more than the public address process: “Did you progress to the exit isle? Return to your seat.†I went back again quickly. She ongoing over the PA: “There can be a $10,000 wonderful, and I'm not going to pay out it.
The last two occasions I've flown on American Airways from BWI to MIA my precheck clearance has not proven on my ticket. When I have spoken to purchaser service I am dismissed with “It is just a glitchâ€.
.Stephanie,a supervisor was really rude and the other agent advised me ifI wished to go t oMonterey earlier I ought to take a taxi.the agent did not gave me the seats that Distinctive assistant experienced offered me as a consequence of my incapacity go to this site Ifound right after my 3rd endeavor Darlene
I would like to fly this Monday vs Sat but was informed I would be charged a price. That’s unbelievable , thinking of I have been flying with American for over six yrs and would in no way contemplate flying with anyone else ever.
( Ongoing from remark 191) Additionally, we had to acquire One more day of our excursion to return to your airport 3 times later on to acquire the car we had reserved. When we arrived for our return flight to Charlotte on twelve/5/2015, we boarded flight 875, and among our suitcases apparently hardly ever made it onto the plane and was still left in Aruba. Whenever we boarded our connecting flight to Boston, I used to be checked in and launched to enter the jetway. While I used to be heading on to the jetway, I was explained to I required to return and wait towards the wall while others passed me by. I was told I needed to “consolidate†my belongings. I had a wallet purse all over my neck versus my physique that steps three inches by five inches. I used to be instructed I had to acquire it off my man or woman and area it inside of a canvass bag I had. Have you been significant???? On board flight 1783, we had been approached by among the list of rudest stewardesses I have at any time encountered in my lifestyle named Sheila. This airplane was unique from the opposite planes we were on, and our “added place†seating evidently would not permit us to put our own goods beneath the seat before us.
I traveled not too long ago in your airlines and experienced a distress on Flight us3861 Tuesday oct. 8th 2015 . The air-con wasn’t Operating and since of my asthma it had been scorching And that i felt amusing.